Effective: January 1, 2026
These Terms of Service ("Terms") are a legal agreement between you ("you," "your," or the "Merchant") and SINELABS LLC, a South Carolina limited liability company based in Mount Pleasant, SC ("SINELABS," "we," "us," or "our"). SINELABS develops and offers third-party Shopify applications, currently including Metafields2 and Status Sherpa, together with any other applications, websites, or services we may offer from time to time (collectively, the "Services").
By installing, accessing, or using any of the Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not install or use the Services. These Terms should be read together with our Privacy Policy, which explains how we collect, use, and protect information about you. If you are agreeing to these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.
1. About the Services
The Services are third-party applications distributed through the Shopify App Store that add functionality to a merchant's Shopify store. Each app's specific features, pricing, and requirements are described in its Shopify App Store listing, which forms part of these Terms for that app. We may add, modify, or discontinue individual Services or features at any time, as described in Section 10.
2. Eligibility and Your Account
To use the Services, you must have an active Shopify store and install the applicable app through the Shopify App Store. You are responsible for:
- Maintaining the accuracy of the information associated with your Shopify account;
- All activity that occurs through your store in connection with the Services; and
- Keeping your Shopify account credentials secure and notifying us promptly of any unauthorized use.
You must be legally able to enter into a binding contract to use the Services. The Services are intended for business use by merchants and are not directed to individuals under the age of 16.
3. License to Use the Services
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to install and use the Services for your own Shopify store's internal business purposes for as long as you maintain an active installation. This license does not give you any ownership interest in the Services, and all rights not expressly granted to you are reserved by SINELABS.
You agree not to, and not to permit others to:
- Copy, modify, or create derivative works based on the Services;
- Reverse engineer, decompile, or attempt to extract the source code of the Services, except where applicable law permits despite this limitation;
- Resell, sublicense, rent, lease, or otherwise redistribute the Services to any third party;
- Remove, obscure, or alter any proprietary notices on or within the Services;
- Use the Services to build a competing product or service;
- Use bots, scrapers, or other automated means to access the Services outside of the interfaces we provide; or
- Use the Services in a manner that violates Shopify's Acceptable Use Policy, API License and Terms of Use, or Partner Program Agreement.
4. Shopify Integration and Billing
The Services operate entirely within the Shopify platform. When you install a Service, you authorize us to access the store data disclosed during installation, solely to provide the Service's functionality. All billing, subscriptions, free trials, plan changes, and payment processing for the Services are handled directly by Shopify through the Shopify Billing API or Shopify App Pricing — we do not collect, process, or store your payment card information.
Subscription fees for the Services are not usage-based. Charges continue through your regular Shopify billing cycle for as long as a Service remains installed on your store, whether or not you are actively using it, or using it at all. It is your responsibility to uninstall a Service if you no longer wish to be charged for it.
Refunds, billing disputes, and subscription cancellations for the Services are subject to Shopify's own billing policies and are generally administered by Shopify. If a Service offers a free trial, the length and terms of that trial will be shown to you before installation or upgrade. We are an independent developer and are not affiliated with, sponsored by, or acting as an agent of Shopify Inc.
App Fee Refund Policy
The maximum refund amount under any circumstances is limited to one (1) month of that Service's then-current subscription fee, regardless of how many billing periods are in question. This limit applies to requests made directly to us and does not limit any other rights you may have under Shopify's own billing policies for issues unrelated to non-use, such as billing errors or extended service outages.
Refunds must be requested specifically and will only be considered after the applicable Service has actually been uninstalled from your store. We do not issue refunds, in whole or in part, for a Service that remains installed, regardless of whether or how it is being used. If you uninstalled a Service (a SINELABS App) mid-billing cycle from your Shopify store and have not been appropriately refunded a prorated amount, you must contact us directly to request such a refund with the applicable dates of removal and billing.
5. Your Data and Content
You retain all rights to the data and content associated with your Shopify store ("your data"). By using the Services, you authorize us to access, store, and process your data solely as necessary to provide the Services' functionality, as described in our Privacy Policy. We do not sell your data or share it with third parties or other Service users.
You are responsible for your data and for ensuring you have the right to use it in connection with the Services, and that your use of the Services complies with applicable law and any rights of third parties, including your customers.
If you send us feedback, suggestions, or ideas about the Services, you agree that we may use them for any purpose, including to improve the Services, without any obligation or compensation to you.
6. Acceptable Use
In addition to the restrictions in Section 3, you agree not to use the Services to:
- Violate any applicable law, regulation, or the rights of any third party;
- Transmit any viruses, malware, or other harmful code;
- Interfere with or disrupt the integrity or performance of the Services or the servers and networks used to provide them; or
- Attempt to gain unauthorized access to the Services, other merchants' data, or any related systems.
We may investigate suspected violations of this Section and take appropriate action, including suspending or terminating access to the Services as described in Section 11.
7. Intellectual Property
The Services, including their software, design, text, graphics, logos, and documentation, are owned by SINELABS or our licensors and are protected by copyright, trademark, and other intellectual property laws. Other than the limited license granted in Section 3, nothing in these Terms transfers any ownership interest in the Services to you. You may not use the SINELABS, Metafields2, or Status Sherpa names, logos, or trademarks without our prior written consent.
8. Privacy
Our collection, use, and protection of information about you is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you agree to the practices described in our Privacy Policy.
9. Service Availability; Changes to the Services
We work to keep the Services available and functioning correctly, but we do not guarantee uninterrupted or error-free operation. The Services are provided on an "as available" basis, and we may need to suspend access temporarily for maintenance, updates, or reasons outside our control, including outages or changes on Shopify's platform. We may modify, update, or discontinue any Service or feature at any time. Where reasonably practicable, we will provide notice of material changes that affect your use of a Service.
10. Third-Party Services and Links
The Services may link to, integrate with, or rely upon third-party platforms and services, including Shopify. We do not control and are not responsible for the content, availability, security, or practices of any third-party service. Your use of any third-party service is governed by that provider's own terms and policies.
11. Term and Termination
These Terms remain in effect for as long as you use the Services. You may stop using the Services at any time by uninstalling the applicable app from your Shopify admin. We may suspend or terminate your access to a Service, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent or unlawful activity, or created risk or legal exposure for us or other merchants.
Upon termination, your right to use the Services ends immediately. We will handle any data associated with your store in accordance with our Privacy Policy, including deleting or anonymizing your data after uninstallation as described there. Sections of these Terms that by their nature should survive termination — including Sections 7, 8, and 12 through 16 — will continue to apply.
12. Disclaimer of Warranties
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, SINELABS DISCLAIMS ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In that case, our warranties are limited to the minimum extent required by applicable law.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SINELABS AND ITS OWNERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE SERVICES, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO SHOPIFY FOR THE APPLICABLE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation may not apply to you. In that case, our liability is limited to the maximum extent permitted by applicable law.
14. Indemnification
You agree to defend, indemnify, and hold harmless SINELABS and its owners, employees, and contractors from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Services, your violation of these Terms, or your violation of any applicable law or third-party right, including rights of your own customers.
15. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of South Carolina, without regard to its conflict of law principles. Before initiating any formal legal proceeding, you agree to first contact us at the email below so that we can attempt to resolve the dispute informally and in good faith. Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the state and federal courts located in Charleston County, South Carolina, and you consent to personal jurisdiction in those courts.
Class Action Waiver
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND SINELABS EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS PART OF A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU AND SINELABS EACH WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST THE OTHER.
If a court determines that this class action waiver is unenforceable as to a particular claim or dispute, then that claim or dispute (and only that claim or dispute) will proceed in court, and all other claims and disputes will remain subject to this Section.
16. General Provisions
Entire Agreement
These Terms, together with our Privacy Policy and any app-specific terms presented at installation, constitute the entire agreement between you and SINELABS regarding the Services, and supersede any prior agreements or understandings.
Changes to These Terms
We may update these Terms from time to time to reflect changes in our Services, legal requirements, or business practices. If we make material changes, we will update the "Effective" date above and, where appropriate, provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms. If you do not agree to the changes, you should stop using the Services.
Severability
If any provision of these Terms is found unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full effect.
No Waiver
Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.
Assignment
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Force Majeure
We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including outages of the Shopify platform, internet or infrastructure failures, natural disasters, or other similar events.
Contact Us
If you have questions about these Terms, please contact us at:
SINELABS LLC
Mount Pleasant, SC
www.sinelabs.com